Privacy policy

Privacy and Data Use Policy for Papilio House

At Papilio House, we value your privacy and are committed to protecting your personal data. This Privacy and Data Use Policy outlines how we collect, use, store, and protect your information. By using our services or providing your data, you agree to the practices described in this policy.

1. Data Controller

1.1. Papilio House operates as a trading name of Purchills Ltd., registered in England and Wales under company number 15350246.
1.2. For any queries about your data, please contact us at [your contact email] or write to us at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.

2. Information We Collect

We may collect the following personal information:

2.1. Personal Identifiable Information: Name, email address, phone number, postal address, and emergency contact details.
2.2. Booking Information: Dietary preferences, activity preferences, and accessibility needs.
2.3. Payment Information: Payment details processed securely through our chosen payment provider.
2.4. Communication Records: Emails, inquiries, and feedback provided to us.

3. How We Use Your Information

Your information is collected and processed for the following purposes:

3.1. To manage your retreat booking and provide the agreed services.
3.2. To personalize your experience, including dietary and activity preferences.
3.3. To process payments and provide booking confirmations.
3.4. To comply with legal obligations, including health and safety regulations.
3.5. With your explicit consent, to use your feedback, testimonials, or photos for marketing purposes.

4. Data Sharing

4.1. Papilio House does not sell or rent your data to third parties.
4.2. We may share necessary information with trusted service providers, such as:
- Payment processors to handle transactions securely.
- Activity or service providers to fulfill retreat-related services.
- Legal or regulatory bodies if required by law.

5. Data Retention

5.1. Personal data will be retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
5.2. Payment information will be securely destroyed after processing in line with regulatory standards.

6. Security Measures

6.1. We implement robust security measures to protect your personal data, including encryption, secure servers, and access controls.
6.2. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

Under UK GDPR, you have the following rights:

7.1. Access: Request access to your personal data.
7.2. Correction: Request corrections to inaccurate or incomplete information.
7.3. Deletion: Request deletion of your personal data, subject to legal obligations.
7.4. Restriction: Request restrictions on data processing.
7.5. Data Portability: Request a copy of your data in a portable format.
7.6. Objection: Object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us at privacy@papiliohouse.com.

8. Cookies and Tracking Technologies

8.1. Our website may use cookies to enhance user experience and track website usage. Cookies are small text files stored on your device.
8.2. You can manage or disable cookies via your browser settings; however, some website features may be affected.

9. Updates to this Policy

9.1. This Privacy and Data Use Policy may be updated periodically to reflect changes in our practices or legal requirements.
9.2. The latest version will always be available on our website.

For any concerns or further clarification, contact us at privacy@papiliohouse.com.

Thank you for trusting Papilio House with your information.